Quality Service Policy

Auscare established in 2009 as a service based organisation specialise in the recruitment and placement of temporary and permanent staff in Aged care, Acute care, Home and Community care, Disability services and the Hospitality industry.

Auscare has based its operational approach on a quality ‘service provision’ model ensuring that staffs are highly skilled to fulfil industry requirements. Auscare is committed to implementing and continue improving quality principles and procedures outlined in documented quality management system based on the requirements of ISO9001.

Auscare Group is committed to providing a professional level of service to our clients. In addition, all employees are expected to accept their share of responsibility for identifying client needs and expectations and ensuring that the delivered level of service meets or exceeds these expectations whilst complying with all legal and contractual obligations.

A range of policies, objectives and operational procedures have been developed which are communicated as part of the company’s orientation process to new staff and are also made available to all employees.

The documented quality management system is annually reviewed by management to ensure our objective of total customer satisfaction is being met and that the system is suitable and effective in meeting both customer and company needs.

We commit all employees of Auscare Group to abide by and implement our policies and procedures in order to enhance our reputation as a customer focused company.

Veronicah De Boer
Managing Director
Auscare Staffing Agency Pty Ltd
Date: 21 August 2017

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